Lebaas Guarantee and Returns Policy:

Our aim is to provide our customers with the best service and quality at all times. If for any reason you wish to return any item we will happily refund or exchange it without any questions provided they are returned unused and unworn within 7 days (10 days for non-UK orders) from dispatch of goods and with a valid receipt. However for hygiene reasons any jewellery product will neither be exchanged nor taken back. Exchange will be offered all other conditions as above. For exchange or refund of goods the postage and packing fee is non refundable and the customer will have to pay postage again for exchange items to be sent. Please note we cannot accept returns of items returned more than 7 days after delivery, items that are not in their original packaging and extreme sale items. Please read the Return Policy carefully for all other details. It is the customer's responsibility to ensure that we receive any returns, so it is highly recommended that recorded/registered post is used.

Please quote your order number on the top left hand side of the package, to assist us in identification on return to us. Also send us a copy of the invoice or please write your name, address and other contact details along with the Lebaas Order /Invoice number. Also please mention what do you want Refund/Exchange in bold. The management holds no responsibility for any parcel received without any identification.

Please ensure that the clothes we send are tried with highest care that they do not in any way get stained or soiled .We reserve the right to refuse returns of items where it is apparent that this has not been done.

If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will send you a refund receipt as soon as the refund has been processed. If you have requested replacements of a higher value, any difference due will be charged and our team will call you to collect your card details. Delivery charges will not be refunded in the case of a return If you wish to return goods to us, you may do so without giving us prior notice.

Please note colour variations are not a valid reason for returning an item considering that colours, graphics cards and screen resolutions may vary from one computer screen to another. We can not guarantee an exact match to the colour you see on your screen.

Please  note that this Returns Policy does not apply to Customized Products or Made-To-Measure Outfits. As those are being prepared specifically as per your instructions  with respect to your body measurement hence it is not possible to accept returns/exchange under any condition. We try our best to give an excellent service to our "Made to Measure" customers and to keep good business relations for future. Please make sure you send correct measurements.
 

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